Standard Operating Procedure (SOP) for Resolving Payroll Issues for HR

Welcome to the troubleshooting guide for resolving paycheck issues. This article covers the essential steps and information you need to validate in order to resolve an employee's paycheck issue efficiently.

1. Pay Period in Question: The specific date range of the paycheck.
2. Details of the Issue we need:
   • Missing Hours
   • Incorrect Amount
   • Missing Deductions
   • Other discrepancies

Actions taken to investigate issue

Here are the steps we are taking:

1. Verification of Details: We are checking your logged work hours, payroll data for the specified period, and direct deposit information for any errors.
2. Reviewing Payroll: We are reviewing our payroll records to ensure everything was processed correctly.

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Corrective actions  to solve:

• Adjust Work Hours or Amounts: We will correct any discrepancies in the work hours or amounts.
• Reprocess Payroll: If needed, we will reprocess the payroll for the affected period.
• Update Information: Correct any inaccuracies in the account information or bank details.