First, check your username and password. Make sure you’re entering your username and password correctly. Remember, passwords are case-sensitive.
If that doesn’t work, try resetting your password. Hit the Forgot Password link on the login screen and follow the prompts.
Still locked out, then contact the IT team. Report the issue to our IT team. You can send an email to itsupport@agegracetools.com or post a message in @it-support-channel on Microsoft Teams.
The IT team is always here to help with any technical issues that can’t be solved on your own.